Safety & privacy

Our child-safety commitment

• Unclaimed listings contain public information and are not marked verified. We review claimed clubs before marking them verified on OMG Pro.
• Claimed clubs confirm their ABN and that they meet NSW Working With Children Check (WWCC) requirements for their staff and volunteers.
• We review the information provided during the claim process. A verified badge does not mean we continuously monitor staff or volunteer WWCC status.
• Any change a club makes to its listing goes back to review before it shows.
• Children never have accounts on OMG Pro.
• Adults and children can't message each other directly. When parent–club messaging is added, messages will be kept and our team can review them.
• Anyone can report a listing. You don't need an account. We review every report within [1 business day], and child-safety reports the same day.

Safety Sorted — what the purple badge means

The purple shield on a club's card or page is the Safety Sorted mark. It means that club claimed its listing and our team reviewed its ABN and confirmed it meets NSW Working With Children Check (WWCC) requirements for its staff and volunteers.

• What we check: the club's ABN is active and belongs to that business, and the club confirms it meets WWCC requirements.
• What we don't check: we don't inspect premises, watch sessions, or track whether an individual worker's WWCC is renewed. You can check a worker yourself at ocg.nsw.gov.au.
• No badge? The listing hasn't been claimed yet, so it shows public information only and hasn't been reviewed.

Safety Sorted is the safety and compliance side of OMG Pro. It helps local clubs and community groups get their child-safe policies, WWCC registers and risk assessments in order. It is a review and support service, not a government certification or accreditation.

Visit Safety Sorted

Report child abuse — by state and territory

If a child is in immediate danger, call 000. Each state and territory runs its own child protection service, and serious concerns should always be reported by phone rather than online.

• NSW: Child Protection Helpline, 132 111 (24/7). Run by the Department of Communities and Justice.
• VIC: Child Protection, Department of Families, Fairness and Housing. Business hours (8:45am–5pm), call your division: North 1300 598 521, South 1300 555 526, East 1300 360 452, West 1300 360 462. After hours: Child Protection Emergency Service, 13 12 78.
• QLD: Child Safety (Queensland Government). Business hours: your local Regional Intake Service. After hours: Child Safety After Hours Service Centre, 1800 177 135.
• WA: Department of Communities, Central Intake Team, 1800 273 889. After hours: Crisis Care Unit, (08) 9223 1111.
• SA: Child Abuse Report Line, 131 478 (24/7). Run by the Department for Child Protection.
• TAS: Strong Families Safe Kids Advice and Referral Line, 1800 000 123 (24/7).
• ACT: Child and Youth Protection Services, 1300 556 729. You can also call ACT Policing on 131 444.
• NT: Child Abuse Hotline, 1800 700 250 (24/7). Run by the Department of Children and Families.

You can also contact your local police. To report child abuse in NSW, call the Child Protection Helpline on 132 111.

Privacy

OMG Pro follows the Australian Privacy Principles.

• What we collect: your name, email and password to run your account. We also keep anything you send a club and any reports you make. Our systems record your IP address, device and usage data, and cookies.
• Children's information: we don't ask for children's names, birthdays or photos. Please don't include them in messages or reports.
• Sharing with clubs: when you register interest, only your name, email and message go to that club.
• Verification details: only the club and our admin team can see them.
• Storage: your data is stored [in Australia / with [provider] in [country]].
• We never sell your data.
• Access and deletion: you can ask to see, correct or delete your information at any time. We may keep reports and safety records where the law requires it or to protect children.
• Questions or complaints: contact [privacy@omgpro.com.au]. If you're not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

AI matchmaker

When you use the Match me feature, the text you type (interests, age group, location and schedule) is sent to our AI provider to generate club suggestions. It is used only to create your recommendations and is not stored by us.

Please don't enter children's names, birthdates or any other identifying details into the matchmaker — describe interests and needs in general terms instead.

Terms of use

• Clubs are responsible for their own activities, staff and volunteer screening, WWCC verification and insurance.
• "Verified" on OMG Pro means a claimed club's ABN and WWCC requirements have been reviewed. It doesn't mean we endorse the club or guarantee its safety. Parents should do their own checks. You can verify a worker's WWCC yourself at ocg.nsw.gov.au.
• We may hide or remove listings or accounts that break these rules, or where we have a safety concern.
• Nothing in these terms limits your rights under the Australian Consumer Law.